We move a world that is forever in motion: an endless stream of changes, challenges and chances. Kuehne+Nagel must keep moving ahead to lead the way. The Digital Ecosystem cornerstone of Roadmap 2026 will help us maximise business potential for our customers and partners. It will harness the infinite possibilities of the cloud and power intelligent operations with data insights.
The Digital Ecosystem cornerstone is a fundamental part of our Roadmap 2026 as it’s all about connecting people and goods that Kuehne+Nagel moves around with the right information, at the right time. We strive to capitalise on the power of technology to drive our vision.
The Digital Ecosystem includes best-in-class user journey, improved connectivity with customers and partners, better accessible and actionable data, and automation enabled by artificial intelligence. In 2023, we made significant progress with the Digital Ecosystem. We have now embarked on a journey to become a cloud native company.
Niklas Sundberg,
Head Digital Transformation
The amount of data we processed last year alone is mind-blowing: we exchanged 1.5 billion files with our partners and customers. If we consider that on average, a file could be 1 megabyte in size, those files would add up 1.5 petabytes of data which would be equivalent to 10 billion photos on social media. We see that the volume of data exchanged to keep the logistics business running, is increasing significantly.
We are now taking fierce action to develop and modernise our IT landscape even faster. In the years to come, we will build, host, and run our digital capabilities in the cloud. Our business and IT will collaborate seamlessly with our customers and partners to share data-driven insights. As a result, we will build new, state-of-the-art digital-first services for our customers. By improving existing and building new digital capabilities while maintaining reliable, resilient, and secure IT operations, we will be able to react faster to changes in customers’ needs and offer more personalised services that are based on accurate data and information.
The key ambition of the Digital Ecosystem is to make data from inside and outside Kuehne+Nagel accessible and actionable. This is why we are putting major effort into building and improving our Corporate Digital Twin. The Digital Twin represents an end-to-end digital image of Kuehne+Nagel’s operations in real-time by connecting all the relevant data. As our single source of truth, the Digital Twin helps us understand the past, present and future of our business and customers.